At present, most companies with teams of field technicians
are using some form of software management services. This field service management software will automate some of the
functions of office work orders using technical data and projects.
Lately the subject of FieldService Software or Field Service
Management Software has quite resonated across networks. But what exactly
is it and how can I use in my business model to cut costs?
Field Service
Software or Field Service Management Software is a type of solution-oriented processes to manage workers who
carry out their activities mainly outside its offices. These solutions make
extensive use of mobile technologies in order to improve communication between
workers and firms, streamline processes and increase effectiveness in
companies, providing a better service to their customers.
It is a model based mostly in the cloud with innovative
technology that helps companies streamline processes in technical or other
personnel "in the field" or out of the office within their business
model. The goal is to automate as many tasks previously performed manually and
that cost time and resources to the company. So, you have more time to devote
to what really matters, their relationships with customers, implement and
monitor new marketing strategies or go play a strategic game of golf with
colleagues.
WHAT KIND OF JOBS CAN I AUTOMATE MY BUSINESS WITHIN a Field Service management?
- SYNCHRONIZING
ACCOUNTING PROGRAMS: Avoids duplicate information. No matter how efficient it
may be, if you need to enter information in more than one program, you're
wasting valuable time. Get a Field
Service Software to communicate directly with your accounting software will
save you a big headache.
- COLLECTION
SALES LEADS: It is very unlikely to be able to answer all calls and return each
email you receive. It is also very likely you do not want to miss the
opportunity to talk to someone who is interested in their services. Having a Field Service Software with web
integration collect this information for you, add the new contact and create a
simple reminder to contact you.
- TRACKING
AND REMINDERS: Create a budget and submit it to a potential customer is the
first step. Ensure follow up to this post and Customer does not forget the
contact, is the second step and the most vital. Receive automatic reminders to
provide adequate follow-up is another function of the FSS.
- RECURRING
TASK PLANNING: Schedule work and meetings is mostly straightforward. But when
many events are generated in different places with different time schedules and
specific work equipment - can be tricky to remember. The Field Service Software allows you to enter the necessary data and
this is responsible for programming.
- UPDATED
SCHEDULES AND CALENDARS: Ask a nearby when certain functions are completed
monitoring can consume a lot of valuable time. The Field service Management Software can streamline this, so that a
person does not have to update anything manually. As a homeowner, you can see
the completed tasks in real time with the assigned employee and the ability to
manage individual work through the phone.
- COMMUNICATE
INCIDENTS AND INSPECTIONS: Ideally never need to use this function, but if you
need it, your Field Service Software
will handle everything. By pressing a few buttons on your mobile device of
choice, you can create, edit, and send detailed reports with photographs, video
or text. Report better and faster real-time.
- OVERDUE
PAYMENT REMINDERS: The Field Service
management will near of who has paid and who is pending to make it through
automatic reminders monitoring, and avoid having to juggle information from all
clients simultaneously.
- INVENTORIES:
Make inventory easier task implementing the Service Management Software to this process. Your team will be able
to verify and update the information with just a few taps. This information
arrives and is automatically stored on local systems to track, helping to
expedite the work.
- INVOICING
AND BILLING REMINDERS: The turnover, especially turnover batch may become even
simpler with the use of good software. Instead of printing everything manually,
the Field Service Software can send all invoices automatically. You can also
set the billing date of a project from the start and avoid let an outstanding
bill.
- TRACKING
FLEET: Sometimes communication with your team to do difficult, even if it means
that they are hundreds of miles from your office by remote jobs. Does not worry,
with the support of a good HSS can keep up and release. Know exactly where some
or all of their fleets at once.
Many of the benefits of using a Field Service Software are
included in the software and work effectively without much experience. It is so
efficient that almost could feel that everything is done automatically.
A Field Management
Software solution is the friend who never forget anything and will always
be there to tell you what is happening and what you need to do, without
distracting less important functions.
Have any other form in which an FSS can help your business
save time and make your work more efficient?